Terms of Use
Please read these terms and conditions carefully. They are designed to ensure seamless celebrations, define fulfillment standards, and outline customer responsibilities.
Welcome to MyPetalsCart! We thank you for placing an order with us and making us a part of your celebrations. We always do our best to make every celebration memorable, joyful, and wonderful.
We love our work and take pride in delivering love for every occasion. These terms and conditions are established to minimize areas of conflict, ensuring clear expectations for ordering, delivery, and recipient handling.
🎂1. Product Specifications & Freshness
- All floral bouquets, cakes, and gift products shown on this website are subject to availability.
- In the event of supply difficulties or seasonal unavailability of specific flower stems, we reserve the right to substitute with a product of equivalent or higher value and quality without prior notice.
- Certain fresh flowers and ornamental plants may be delivered in bud stage to protect delicate petals during transit and ensure maximum longevity in the recipient's home.
- In the rare event that we cannot supply all or part of your confirmed order, we will notify you promptly and reimburse your payment in full.
🚚2. Delivery & Timelines
By placing an order on MyPetalsCart, you consent to be bound by these delivery terms:
- To modify an order, contact our desk at +91 690 018 6097 at least 48 hours prior to the scheduled date.
- Orders cannot be modified or cancelled within 48 hours of the delivery date due to advance baking and floral procurement.
- If the recipient is not reachable or premises are locked, the courier will attempt handover to a neighbor, reception, or security desk, and the gift will be deemed successfully delivered.
- If the recipient refuses delivery, the order is considered executed and is non-refundable.
💰3. Refund Policy
Refunds are granted strictly in confirmed cases of service failure. Our operations team evaluates claims, and management decision is final. Under no circumstances will any refund exceed the original order amount paid by the customer.
In the rare instance of verified service failure or quality discrepancy, we first offer to re-deliver your product with complimentary flowers within 24 hours.
🎉4. Occasion Orders
(Mother's Day, Women's Day, New Year, Diwali, etc.)
- No Fixed Time Guarantee: Due to extreme festive volume, deliveries operate on first-booked priority throughout the scheduled date.
- SMS/Email Notifications: Delivery status updates may experience brief delays during peak transmission hours.
❤️5. Valentine Orders (Feb 7 – Feb 14)
Due to nationwide floral demand and midnight rushes during Valentine Week (Rose Day to Valentine's Day), orders booked for these dates are strictly non-cancellable. Deliveries are executed on the confirmed date with all possible expedience.
🎧6. Customer Service Desk
Due to the perishable nature of gourmet confectionery and fresh flowers, all feedback or quality claims must be submitted within 24 hours of delivery: