Refund & Cancellation Policy

At MyPetalsCart, we strive to ensure pristine quality on every delivery. Learn about our service failure resolutions, complaint windows, and refund timelines.

Service Failure Protected•5–7 Business Days Processing•support@mypetalscart.com

At MyPetalsCart, we take genuine pride in delivering the freshest flowers and finest artisan cakes for every celebration.

Refunds are granted in verified cases of service failure. Our operations and quality team evaluates every complaint thoroughly. The decision of management is final, and under no circumstances will any reimbursement exceed the original order amount paid by the customer.

1. Refund Eligibility Criteria

Refunds or complimentary re-deliveries are considered under the following circumstances:

Wrong Product Delivered: A completely different bouquet or cake was dispatched compared to the confirmed order.
Damaged on Arrival: The cake was crushed, dropped, or floral stems were broken during transit.
Undelivered Order: Delivery did not occur on the scheduled date through our verified operational fault.
Quality Discrepancy: Stale floral blooms or inferior cake quality significantly below verified platform standards.

Priority Resolution: In cases of quality or service failure, we first offer to re-deliver your product with complimentary flowers within 24 hours. A monetary refund is processed if re-delivery is not feasible.

Please register your grievance with clear photographs to support@mypetalscart.com within 24 hours of delivery. Our support team responds within 8–12 working hours.

2. Situations Not Eligible for Refund

Refunds cannot be provided in the following cases:

📍 Incorrect Address ProvidedDelivery failed because of incorrect, missing, or unreachable address details given by the customer.

🚪 Recipient Refusal / AbsenceRecipient was not available to receive the delivery or actively refused to accept the gift.

📦 Post-Delivery MishandlingDamage or spoilage occurred after successful handover to the recipient, reception, or security desk.

⏰ Late Cancellation RequestCancellation requested within 48 hours of scheduled delivery date, or after items were already baked/dispatched.

🎉 Valentine / Festive BookingsOrders for Valentine Week (Feb 7–14) and public festival occasions cannot be cancelled or refunded.

✍️ Message Card VariationsMinor typographical inaccuracies or handwritten card variations do not qualify for cash refunds.

↩️3. Cancellation Policy

To request cancellation or date alteration, please contact us at least 48 hours before your scheduled delivery date.

Call Helpline: +91 690 018 6097 (8:00 AM – 11:00 PM IST)
Email: support@mypetalscart.com

Notice: Cancellation requests require up to 24 hours to process through merchant kitchens and florist hubs. Orders already dispatched cannot be recalled.

🔄4. Return Policy

Due to the perishable nature of fresh flowers, gourmet cakes, and live ornamental plants, physical returns are not accepted once an item has been handed over.

If an incorrect or defective item is received, reach out within 24 hours with photos and order number so our team can immediately dispatch a replacement.

⚙️5. How the Refund Process Works

1Raise ComplaintEmail support@mypetalscart.com within 24 hours of delivery with your order ID and photos.

2Hub InvestigationOur operations desk verifies with the partner florist/baker within 8–12 business hours.

3Resolution OfferedRe-delivery with complimentary bouquet offered, or instant refund initiation if re-delivery is unfeasible.

4Amount CreditedRefund credited back to your original payment method (card, UPI, net banking, or wallet).

6. Refund Timelines & Settlement

Approved refunds are credited directly to the original payment source:

UPI / Wallets: 24–48 hours after processing.
Credit / Debit Cards: 5–7 working days as per bank settlement cycles.
Net Banking: 3–5 working days.

Need help with an order dispute?

We are here to resolve any issues quickly and fairly.

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