Privacy Policy

1. Your Privacy

At MyPetalsCart, we are proud of our commitment to protect your privacy. We value your trust in us and work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family.

The privacy practices of this statement apply to our services available under the domain and subdomains of mypetalscart.com and apply generally to our marketplace affiliates and fulfillment operations.

By using MyPetalsCart, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

Our primary goal in collecting your information is to provide a safe, smooth, efficient, and customized gifting experience. We only collect information necessary to achieve this purpose:

• Personal Identity: Name, phone number, email address, recipient delivery address, and delivery notes.
• Account Credentials: Username and securely hashed passwords when creating a customer account.
• Transaction Details: Payment transaction identifiers, billing address, and order histories (payment cards and bank credentials are processed securely via verified RBI-licensed gateways such as Razorpay and are never stored on our servers).
• Technical Diagnostics: IP address, device type, browser information, and referral URLs to ensure site reliability and prevent fraudulent transactions.

3. Use of Your Information

We use your personal information to facilitate the gifting services you request, specifically:

• Order FulfillmentTo route your bouquet, cake, and gift orders to verified partner florists and bakeries in Guwahati.
• Rider CoordinationTo communicate delivery addresses and delivery slots to our local delivery couriers.
• Customer SupportTo address delivery enquiries, customized cake messages, and order tracking queries.
• Fraud PreventionTo detect and safeguard against fraudulent payment attempts, chargebacks, and unauthorized access.

4. Our Disclosure of Your Information

We cooperate with law enforcement and regulatory authorities to enforce laws such as intellectual property rights, fraud prevention, and public safety.

In response to a verified statutory request relating to a criminal investigation or alleged illegal activity, we may disclose your contact details, order history, and delivery records when we believe in good faith that disclosure is necessary to protect legal rights or prevent imminent harm.

5. Security & Protection

Your account is protected by encrypted authentication protocols. We use industry-standard SSL/TLS encryption for all data transmission between your browser and our servers. Access to sensitive data is strictly limited to authorized personnel responsible for fulfilling your orders.

If you have any questions regarding security on MyPetalsCart, please contact us at support@mypetalscart.com.

6. Modifications to This Privacy Policy

We may modify this Privacy Policy at any time, and any updated version will be posted immediately on this page. If we make material modifications to how we handle customer data, we will provide notice prominently on our website or via email.

Your continued use of MyPetalsCart following notice of changes indicates your acknowledgment and agreement to the updated terms.

7. Dispute Resolution

If you believe MyPetalsCart has not adhered to this Privacy Policy, you may email us at support@mypetalscart.com. Please provide relevant details so our grievance officer can investigate and resolve your concerns promptly.

8. Your Consent

By using our website, placing an order, or creating an account, you consent to the collection and use of your information in accordance with this Privacy Policy.