Shipping & Delivery Policy
MyPetalsCart takes pride in prompt, temperature-controlled, hand-delivered flowers and bakery delights across Guwahati. Learn about our delivery slots, cutoff timings, and recipient protocols.
MyPetalsCart understands and appreciates how much you care for your orders. Every celebration is valuable to us.
Note: All delivery windows provided by MyPetalsCart are estimates. This policy forms an integral part of our customer agreement and is executed in accordance with applicable transportation and safety standards.
1. Same-Day & Standard Delivery
Orders received on any day up to 5:00 PM IST will be prepared fresh and hand-delivered on the same day (unless a different future date is selected at checkout).
- All flowers, cakes, and gourmet confectionery are sourced locally from partner hubs and hand-delivered by dedicated fleet riders.
- Product images shown are indicative styling demonstrations; handcrafted designs may have slight natural variations based on season and artisan techniques.
- Complaints regarding perishable items must be submitted within 24 to 48 hours of receipt.
🌃2. Midnight Surprise Delivery
- Midnight delivery is attempted once. Please ensure the recipient or a trusted representative is reachable via phone.
- Delivery confirmation notifications for late-night slots are dispatched before 11:00 AM the following morning.
- If the recipient cannot be contacted late at night, the order may be safely picked up from our local Guwahati fulfillment hub the next morning.
📦3. When Is an Order "Deemed Delivered"?
An order is considered executed and delivered in any of the following scenarios:
4. Deliveries to Hotels & Hospitals
For orders addressed to hotels or medical facilities, please provide:
- Full name and exact room/ward number of the guest or patient.
- Telephone number of the hotel reception or hospital ward.
- Name under which the reservation or patient admission was booked.
Most hotel and hospital security policies prohibit courier entry to patient or guest rooms. Handover to the front desk or concierge is considered complete delivery.
5. Force Majeure & Weather Rescheduling
MyPetalsCart reserves the right to reschedule deliveries in events of severe floods, monsoon cloudbursts, civic bandhs, statutory movement curbs, or severe highway closures. In such instances, customers will be notified promptly and deliveries will take place immediately upon safety clearance.
6. Valentine & Peak Festival Season
During Valentine Week (Feb 7 – Feb 14), Mothers Day, and Diwali, courier routes experience extraordinary volume:
- Fixed-time commitments are not guaranteed; orders are prioritized by booking sequence throughout the day.
- Midnight drops may be fulfilled between 11:00 PM and 1:00 AM due to traffic regulations.
- Pre-booking at least 3–5 days in advance is strongly recommended to guarantee flower availability.
Questions about shipping to your pincode?
Our delivery support desk is available 8:00 AM – 11:00 PM IST daily.